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OfficeMax Report Card & Customer Reviews

Ratings Report Card*

OfficeMax OfficeMax

Rated by 625,000 customers since 1999

  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 90% 89% 89%
Neutral 2% 4% 4%
Negative 8% 7% 7%
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*Ratings are for the past 90 days only.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 22, 2009

I was pleased with how fast my order came. I have not yet used the items ordered so I can't comment on that.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 22, 2009

I was surprised at how FAST we received our order. Thank you for the quick response.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 22, 2009

Product arrived damaged
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 22, 2009

I rec'd my case paper wet on the bottom. Wet enough that it came through the box and onto the reams of paper in the box. Like it sat on a wet porch. I took the paper reams out right away to let them dry.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 22, 2009

First time I used your on line service - very easy, excellent price,
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 22, 2009

I ordered a laptop that was suppose to be in stock and didn't find out until a week later that it was being backordered and no mention of a shipping or delivery timeframe.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 22, 2009

I am very satisfied with the customer service staff and products, but I never received email indicating items had been shipped and never received tracking information. Web did not reflect the fact that items had been shipped or who the carrier was.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 22, 2009

I usually do not shop office max because of higher prices than other stores. This experience buying my laptop made me give Office max a second chance.it was priced well and an easy process.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 22, 2009

Ithought it was GREAT on how fast you got my order out to me!
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Nov 22, 2009

The screen is supposed to be 18.5 inches...seems even smaller than my previous 17 inch screen
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