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Office Depot Report Card & Customer Reviews

Ratings Report Card*

Office Depot Office Depot

Rated by 725,000 customers since 1999

  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
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Week
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Positive 92% 92% 92%
Neutral 4% 3% 3%
Negative 4% 5% 5%
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Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Dec 15, 2009

Did not know that you could not return items to the Office Depot Store. I still have the item and no one has contacted me in the last four days for pick up.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Dec 15, 2009

The product appear to be responding no better than a second rate refurbeshed product sold at a lower price.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Dec 15, 2009

The website for billing/shipping information somehow changed my information after the order was processed and only used my billing address, so there was a lot of confusion with where the product was being shipped to.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Dec 15, 2009

The only thing I had a problem with is when the package arrived it was not in a shipping box. It was the product and the invoice. I called customer service to see if the product had been shipped or if you dropped It off and the woman was clueless.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 15, 2009

I am pleased with office depot. The printer purchased destroyed itself during setup. The customer support from HP has been less than exemplary, and as yet I hae not been able to use the product. I am still waiting for the problem to be resolved.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 15, 2009

Thank you for everything I was very pleased.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 15, 2009

No problems. Quick delivery. Good notification.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Dec 15, 2009

They backordered file folders on my order and i called to make sure they were going to send them to me. They said that no if they are out (backordered) they just close out order.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Dec 15, 2009

The only thing was that I never got anything telling me to pick my order up in the store. The order confirmation says that you will receive a separate email when I could pick up my order and I never did.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 15, 2009

Great online service and order delivery. No problems
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